CLIENT CARE
Frequently asked
Ordering
- How do I place an order?
- Add your pieces to the bag and check out. Your order is recorded and confirmed with us directly over WhatsApp so we can agree wrapping, delivery and payment.
- Can I personalise a gift?
- Yes. Add a note at checkout or message us — we include a hand-written card at no extra cost.
Delivery
- Where do you deliver?
- Across Abuja same or next day, and nationwide within two to four working days via our courier partners.
- Delivery cost
- Calculated by location and confirmed with you before dispatch. Bulk and corporate orders are quoted separately.
Payment
- How do I pay?
- Bank transfer to our company account. Full transfer details are shared at checkout and on confirmation.
- Do you take deposits on corporate orders?
- Yes — bespoke hampers are confirmed with a part payment, with the balance due before dispatch.
Returns & care
- Can I return an item?
- Unopened pieces may be returned within 7 days of delivery in their original packaging. Personalised hampers and candles that have been burned cannot be returned.
- Something arrived damaged
- Send us a photo within 24 hours and we will replace it.
- Candle care
- Trim the wick to 5mm before each burn and never burn for more than four hours at a time.